Shipping Policy
Shipping Service
All parcels are sent through the Australia Post network. All shipping prices are dictated by Australia Post. However, please note that in certain circumstances, we may engage alternative services to fulfill your shipment.
Handling Time
We endeavor to process and get all orders out within 1-2 business days. Not including weekends or public holidays.
Please note orders placed between 16th September 2024 and 6th October 2024 will be shipped on the 7th October due to our warehouse move.
Australia Shipping Options
Australia Post Parcel Standard 3-7 Days
Australia Post Parcel Express 1-3 Days
Delays
Due to unexpected events, there may be temporary delays in receiving your orders. So please use the information provided above as estimates.
RETURNS
What happens if my item is delivered but isn't as described?
We offer a 100% satisfaction guarantee on all of our products.
What if the product is damaged in the mail?
If something arrives damaged, send a photo of the damaged goods to hello(at)rabbitsdownunder.com.au as soon as it arrives, then we will work on a solution for you.